Terms and Conditions

When determining the general terms of business, the applicable regulations are followed:

  • The Act on the Prevention of Illegal Work and Employment (Official Gazette of the Republic of Slovenia, No.12 / 2007-UPB1,29 / 10)

  • Consumer Protection Act (Official Gazette of the Republic of Slovenia, No.98 / 2004-UPB2, 126 / 2007,86 / 2009)

  • Consumer Protection against Unfair Commercial Practices Act (Official Gazette RS, No. 53/2007)

  • The Law on Electronic Commerce on the Market (Official Gazette of the Republic of Slovenia, No.96 / 2009-UPB2)

Article 1 - DETERMINATION OF ACTIVITY

The Company Koželj d.o.o. Dob has a trade activity on the Internet set and entered in the Business Register of Slovenia.

Article 2 - BUSINESS LANGUAGE

The Company Koželj d.o.o. Dob works in Slovene.

Article 3 - COMPANY AND COMPANY'S SEAT, COMPANY DATA

Name: Koželj d.o.o. Dob, processing of medicinal herbs and making of cosmetic products
Year of establishment: 1991
Head office: Vegova ulica 12, 1233 Dob
E-mail:info@kozelj.net
Tel: 01 / 722-09-70
Fax: 01 / 722-09-75
Transaction account with NLB: SI56 0230 0001 6974 821
Registration number: SRG 2001/09935
Identification number: 5701759
VAT number: SI14432269
Taxable person: Yes
Responsible person: Zoran Poljšak


Article 4 - ESSENTIAL PROPERTIES OF PRODUCTS

Essential characteristics for the products are written next to each product in the section PRODUCTS, and can be found by clicking on the MORE ABOUT THE PRODUCT icon. The page opens with the sections OPERATION, COMPOSITION, METHOD OF USE, STORAGE and EXPIRY DATE, AND STABILITY AFTER OPENING. Instructions for use are also supplied for all products.

Article 5 - PRICE OF PRODUCTS

Products prices include VAT and are in the section PRODUCTS next to the pictures of each individual item.

Article 6 - DELIVERY COSTS

Shipping and handling costs within Slovenia are € 3.90. For orders exceeding € 50.00, the cost of shipping and handling within Slovenia will not be charged. Shipping and handling costs to other EU countries are 9.90 € for all orders.

Article 7 - DETAILED ARRANGEMENT OF PAYMENT, METHOD, AND TIME OF DELIVERY

a) Payment of products: using PayPal, credit card, bank transfer or cash on delivery (only within Slovenia).
b) Delivery method: by post or by personal pick-up at the company's headquarters
c) Delivery time: With credit card and PayPal, the delivery will be made within the next five working days after the order is placed. In cases of payment by bank transfer, within five working days of the payment being received.

Article 8 - RETURNS / REFUNDS

The customer (consumer) has the right to a return / refund within fourteen days of receiving the products. They must notify their intent in writing to the seller (Koželj d.o.o. Dob) by using the e-mail address: webshop@kozelj.net. It is not necessary to state the reasons for the decision. In this case, the client must return the products closed, undamaged, and in unchanged form and quantity to the seller within thirty days from the written notice of return being sent. The seller will refund the consumer no later than thirty days after receiving the cancellation message. In cases of delay in refunding, the seller must pay the client, in addition to the purchase cost, an additional 10% of the initial payment for each thirty days of delay. The only cost that the consumer must pay in connection with refunds are the shipping the cost of returning the products.

Article 9 - COSTS RELATED TO THE USE OF THE WEB COMMUNICATION FUNCTION

No costs are associated with the use of our web communication function.

Article 10 - TIME LIMIT FOR THE PURCHASES

The validity period of the received bid is 8 days. After this deadline, the offer shall be deemed null and void. Prices are valid on the day of the order and do not change.

Article 11 - FINALISING ORDERS

a) On the first page select the PRODUCTS tab.
b) Select the product you want to order and click on the BASKET icon.
c) If you want to order more products, add them to the basket by the same procedure.
d) After completing the purchase, click on the CHECKOUT tab.
e) Enter your information in the CUSTOMER INFORMATION section and then click on the FORWARD tab. Fields marked with * are mandatory.
f) In the PAYMENT METHOD section, select the desired payment method by clicking on the icon and then click on the FORWARD tab
g) In the REVIEW ORDER section, review and verify your order, then click the ORDER tab to confirm the purchase the BACK tab to edit your order.
h) Upon completion of the order, a notice and summary of your order will be sent to your e-mail address. With this step, the ordering process is complete.

Article 12 - RECORDS OF ORDERS

All concluded orders are held at the company's headquarters; access to them is possible via e-mail: info@kozelj.net or by phone: +386-1-722-09-70.

Article 13 - TECHNOLOGICAL RECOGNITION OF INCOMPLETE DATA

Before completing the order in the REVIEW section, you can check your order and return to the previous steps by clicking on the BACK tab to correct or update your order. If you omit any of the mandatory information (those marked with *) when entering the customer data, the website will alert you in writing to complete the required fields, which it will also highlight in red. The program also contains written warnings in case of other errors (empty basket, invalid address, an incorrectly entered email address, etc.).

Article 14 - LANGUAGES OF PURCHASE

The languages in which it is possible to make a purchase are Slovene, English and Croatian.

Article 15 -ELECTRONIC AID IN IDENTIFYING ERRORS BEFORE COMPLETING PURCHASES

Before completing the order in the REVIEW section, you can check your order and return to the previous steps by clicking on the BACK tab to correct or update your order. If you omit any of the mandatory information (those marked with *) when entering the customer data, the website will alert you in writing to complete the required fields, which it will also highlight in red. The program also contains written warnings in case of other errors (empty basket, invalid address, an incorrectly entered email address, etc.).

Article 16 - PROTECTION OF PERSONAL DATA

Personal information is handled in a fair and safe manner in accordance with the law. We are aware of your trust in us by providing personal data, therefore all of the key information regarding the processing of data, our obligations, and your rights is provided below.

PERSONAL DATA MANAGER
KOŽELJ d.o.o. Dob
Vegova ulica 12, 1233 Dob, Slovenia
Telephone: 01 722 09 70
E-mail: info@kozelj.net

INTENDED USE OF DATA
We use personal data for:

  • Sending your order.

  • Establishing contact with the customer upon request

  • In relation to giveaways - identification of winners, contacting the winner, sending prizes to the winner.


We keep information on file until requested by the customer to have it removed.
Since personal data processing is based on your consent, you have the option to change or revoke your consent in regards to the use of your personal information.

YOUR RIGHTS
The Constitution of the Republic of Slovenia and the applicable European and Slovenian regulations provide you with a number of rights regarding privacy and protection of personal data, including, in particular, the following:

  • The right to be informed about the processing of your personal information (the text you are reading is part of the exercise of this right);

  • The right to access personal data, meaning that you have the right to receive confirmation from us as the controller as to whether your personal data is processed and, if so, access to this personal data as well as additional information (purpose of the processing, types of data, data users , retention time, existence of rights and appeal opportunities, data sources);

  • The right to correction means that you have the right to obtain inaccurate personal information in relation to yourself without undue delay; in regard to this, you also have the right to supplement incomplete personal data, including the submission of a supplementary declaration;

  • The right to deletion, also referred to as the "right to removal," means that you have the right to obtain unnecessary deletion of your personal information if the prescribed conditions are met (processing is no longer necessary, withdrawl of consent, lack of legal grounds for needing to keep your information, lack of objections, illegal processing, deletion required by applicable regulations, etc.);

  • The right to limitation of processing means the right to limit the processing of your data if you challenge the accuracy of the information, if you have made an objection, if the processing is illegal, or if the processing is no longer necessary. The Exception is the enforcement, implementation, or defense of legal claims you may make against the company.


We will be happy to help you in exercising these rights, obtaining additional information, or resolving issues via email at info@kozelj.net.

If you believe that your rights or the relevant personal data protection laws have been violated, you may appeal to the competent national authority. In Slovenia, this is the Information Commissioner of the Republic of Slovenia (Zaloška 59, 1000 Ljubljana, telephone: +386 1 230 97 30, fax: +386 1 230 97 78, e-mail: gp.ip@ip-rs.si).